Contact the home team
Tell us what is happening. We will help you take the next step.
For urgent issues, call. For everything else, send a request and we will follow up during business hours.
Request service
Tell us what is happening.
Share a few details and the BMG Home Comfort team will get back to you. For an urgent issue, call (214) 310-0361.
Having trouble with the form? Open it in a new window or call (214) 310-0361.
Direct line
Talk to a person.
No call center maze. Reach the local team and tell us what your home is doing.
If you smell gas
Do not wait for an HVAC appointment. Turn off the system, leave the building, and call your gas utility from a safe location. Once the safety issue is handled, call us for the furnace.
Contact questions
Before you send the request.
If you do not see your question, call us. A short conversation is often faster than searching for an answer.
What should I include in a service request?
Include your name, phone number, service address, system type, what the system is doing, and how soon you need help. A photo of the equipment data plate can also be useful, but it is not required.
How quickly will someone respond?
Requests are followed up during business hours, Monday through Friday from 7:00am to 6:00pm. If the issue is urgent, call (214) 310-0361 instead of waiting for the form.
What if I need to reschedule?
Call the office as soon as you know. We will work with you to find another opening and keep the visit as useful as possible.
Do you offer emergency service?
Limited after-hours emergency service is available for urgent residential issues. For a gas smell, fire, or other immediate danger, call 911 or your utility first, then call us once the safety issue is handled.